EMS can be delivered to most countries and regions in the world. Different countries and regions have different requirements for import customs clearance. Please confirm in advance whether the package you send meets the requirements of the destination customs.
Time
EMS transport reference time: About one week
Handling Fee: 200 JPY
*Note: The transport reference time is the estimated average time. Since logistics transportation is affected by the destination country and region, weather, customs policy, express delivery busy period, customs clearance, etc., for reference only!
Shipping from Japan to
*Shipping fees for Japan Post (EMS, AIR, SEA) are set by Japan Post. For any inquiries, please refer to the relevant announcements on the Japan Post website:
https://www.post.japanpost.jp/notification/pressrelease/2022/00_honsha/0322_02.html
Prohibited Items
Check the details here: https://www.leyifan.com/embgo.html
Insurance & Claim
For packages valued at more than 200,000 JPY, an export declaration must be submitted. The package can only proceed after the approval of this declaration. Please note that the review process takes some time.
As of April 1, 2017, Japan Post has introduced a handling fee of 3,200 JPY per package for filing declarations on behalf of customers.
If the value of the goods in the package is below 20,000 JPY and you choose to send your packages via EMS, we provide free insurance.
For more details, please refer to: https://www.post.japanpost.jp/int/ems/service/damage_en.html
*Notes: The insurance claim services and settlements are handled by Japan Post. All claims and compensations are processed and determined by Japan Post.
What if the received package is damaged?
What if the received package is missing items?
What if the sent package is lost?
What if my package is returned?
We recommend that you send the packages according to the customs requirements of your local customs. If the customs inspection finds that the items, quantity, value, etc. in your package do not meet the import customs clearance requirements, you may be required to provide relevant customs clearance materials, pay tariffs, return shipments, etc. We cannot deal customs clearance matters for the package to arrive at the destination country. The recipient needs to handle it by himself/herself. Please clarify and agree to the above matters before choosing EMS to send. Thank you for your understanding and support!
