Overdue storage fee

Rakufun provide 30 days free storage for each package. If your package put in storage over 30 days, we will charge an extra fee 30 JPY/kg each day started from the 31st day.
If the total storage time is over 120 days , the package would be considered to be discarded, and we would have the authorization to dispose this package. Unclaimed packages will be discarded on the 121st day after delivery if no one comes to claim the package. To apply for an unclaimed package, please go to My account > My Package> Lost package recovery.
Precautions:
*How to calculate the storage fee date: starting from the next day after the goods are put in the warehouse, until the day when the goods are transferred to the "paid" status, no additional fees will be charged within 30 days.
*For orders with the status "Pending Payment", if there is no payment arrangement to be sent out, an overdue storage fee will also be incurred.
*If your package is a consolidated package, It will be calculated based on each single sub package's registered date.
For example: The consolidated package contains 3 sub packges A, B and C.
Package A: arrived at the warehouse within 30 days.
Package B: arrived at the warehouse 60 days (weight 800g)
Package C: arrived at the warehouse 90 days (weight 1.5kg)
Overdue storage fee will be 900+ 2700 = 3600JPY
The breakdown as below:
Package A: Free
Package B: (60-30) x 30 x 1kg = 900
Package C: (90-30) x 30 x 1.5kg = 2700
Overdue packages are charged 30JPY/kg, if the weight of sub package is less than 1kg, it will be calculated by 1kg.

EMS insurance

If you worry about the package lost or broken, you can choose insurance when apply for delivery. Currently only EMS packages could be insured.
If the total value of your package is less than 20,000 JPY, the insurance would be selected automatically and free.
Check details >>

Handling fee for export declaration

For packages valued at more than 200,000 JPY, an export declaration must be submitted. The package can only proceed after the approval of this declaration. Please note that the review process takes some time.

As of April 1, 2017, Japan Post has introduced a handling fee of 3,200 JPY per package for filing declarations on behalf of customers.

If the value of the goods in the package is below 20,000 JPY and you choose to send your packages via EMS, we provide free insurance.

*Notes: The insurance claim services and settlements are handled by Japan Post. All claims and compensations are processed and determined by Japan Post.

Example: The declared amount of package A is 100,000 JPY, and the declared amount of package B is 110,000 JPY, for a total of 210,000 JPY. Shipped on the same day because the package value exceeds 200,000 JPY, one of them will be returned by the post office.