User Guide!

For missing items: Contact customer service and submit some information and images by email to claim. 1. Package Number; 2. Weight of the packages when received; 3. A proof of loss which the local post office issued (the name of the lost products, the quantity and the value must be marked, a seal of the local post office is needed) ; 4. Unboxing Video; 5. Images: order information screenshots of the lost products(the price needed), declaration information screenshots; 6. The tracking number of the missing products Please send the above information and images to us: support@leyifan.com     For damaged items: Contact the customer service and submit the information and images by email to claim. 1. Package number of the damaged products; 2. A damage proof (CN24) which the local post office issued (the name of the damaged products, the quantity and the value must be marked, a seal of the local post office is needed) ; 3. Unboxing Video; 4. Images: photos of the damaged product(s); 6-sided photos of outer packaging box; order information screenshots of the damaged products( the price needed), declaration information screenshots; 5. The tracking number of the damaged product(s). Please send the above information and images to us: support@leyifan.com