There are usually two situations for return.
1. The package is returned by Japan Post due to prohibited items or exceeding the limit amount, etc.
After the package is returned to the warehouse, it will be put into the warehouse as a new package. According to the regulations of Japan Post, the freight you paid will not be returned.
2. It is returned by the customs of the destination country.
After the package is returned to the warehouse, it will be put into the warehouse as a new package. Japan Post will not refund the freight, and the return freight will be charged separately.
EMS: free return freight.
SEA, SAL, and AIR: a certain amount of return freight will be charged, and warehouse will advance it.
DHL: You need to submit a return application to DHL. After receiving the notification from DHL, the warehouse will contact the customer service to collect the return freight from you. The DHL return freight may be more than twice the shipping fee.Please be informed.
If the warehouse advances the return freight, it will be put into the warehouse as a prohibited package after re-entry. You can contact online customer service for processing solutions.
