For missing items: Contact customer service and submit some information and images by email to claim.
1. Package Number;
2. Weight of the packages when received;
3. A proof of loss which the local post office issued (the name of the lost products, the quantity and the value must be marked, a seal of the local post office is needed) ;
4. Unboxing Video;
5. Images: order information screenshots of the lost products(the price needed), declaration information screenshots;
6. The tracking number of the missing products
Please send the above information and images to us: support@leyifan.com
For damaged items: Contact the customer service and submit the information and images by email to claim.
1. Package number of the damaged products;
2. A damage proof (CN24) which the local post office issued (the name of the damaged products, the quantity and the value must be marked, a seal of the local post office is needed) ;
3. Unboxing Video;
4. Images: photos of the damaged product(s); 6-sided photos of outer packaging box; order information screenshots of the damaged products( the price needed), declaration information screenshots;
5. The tracking number of the damaged product(s).
Please send the above information and images to us: support@leyifan.com
