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Dear Rakufun Member,    We value your experience on Rakufun and would like to hear from you! We are conducting a user survey to improve our services and make your shopping experience even better.    By taking a few minutes to complete this survey, you will receive 300 Rakufun points as a token of our appreciation. What's more, if over 100 members participate, we will randomly select 3 lucky members to enjoy free shipping, with a maximum waiver of 10,000 yen!    Your feedback is crucial to us. Please click 【here】 to start the survey.    Thank you for your support and participation!                                                                                                                                                                                                                                         Best regards,                                                                                                                                                                                                                                        Rakufun Team

Dear Rakufun users,     Thank you for your continued support for Rakufun. In order to accurately divert and provide users with a faster service experience, we have expanded and put into use a new warehouse. The new warehouse adopts a new warehouse layout and a more advanced management system, which will greatly improve the pre-signing and delivery speed and package storage conditions, providing you with more efficient and better services.    Therefore, starting from April 1, 2025, the packages will be moved to the Chiba upgrade warehouse. The whole process is expected to last 7 working days. During this period, there will be a certain delay in value-added services and delivery.     Thank you very much for your support and understanding.  New warehouse address information 〒270-2231Chiba-kenAddress Line1: Gate 2, 5-12-1Minoridai, Matsudo-shiAddress Line2: LYF1234567Tel: 03-6231-8566    Buffer period between old and new delivery addresses: April 1, 2025 ~ December 31, 2025. During this period, a dedicated person will transfer the parcel to the new warehouse in Chiba every day. If the pre-sale goods exceed the buffer period, there will be a special car to deliver them to the new warehouse on the same day. Please also update your delivery address information on major shopping websites as soon as possible. Warm Tips: 1. Photo service, photo checking service, and after-sales processing time will also be delayed.2. Rakufun system will be automatically modified, please don't worry.Thank you again for your understanding and patience, and look forward to bringing you more excellent services after the warehouse transfer! Q&A1. When can the new address be used?A: The new warehouse address will be officially used from April 1st. At that time, you can send the package to the new warehouse!2. What if it is sent to the Tokyo warehouse?A: * Buffer period between old and new delivery addresses: April 1, 2025 ~ December 31, 2025. During this period, a dedicated person will transfer the parcel to the new warehouse in Chiba every day. If the pre-sale goods exceed the buffer period, there will be a special car to deliver them to the new warehouse on the same day. Please rest assured.3. What if the warehouse transfer generates overdue storage fees?A: Please rest assured that if there is an overdue storage fee due to the warehouse transfer, you can contact the customer service.4. What if the package is lost during the warehouse transfer?A: If the package is lost during the warehouse transfer, the same process as before, as long as the warehouse confirms the receipt, the warehouse will compensate for the loss. 5. Can the shipment be delivered normally from 4/1 to 4/7 during the warehouse transfer period?A: Yes, there are staff at the new warehouse, and the operation will start as soon as the package arrives, including listing, adding value and shipping, but there may be delays during this period!

1. Warehouse    On April 4,2025 (Friday), the warehouse will carry out package signing, value-added services, and delivery as normal. Saturday (April 5) and Sunday (April 6) are regular holiday for the warehouse.2. Shipping    Japan Post (EMS, AIR, SEA) and DHL are all shipping normally.3. Customer service     We will be on holiday on April 4, 2025 (Friday). During the holiday, the email customer service and Facebook will suspend consultation and question handling services.    After the holiday, the customer service will reply and handle in order.

Hi member,     Recently, we have received a lot of inquiries from customers about the shipment status. Many customers told us that they received private messages from strangers on different social media after paying for the shipment, telling them that they need to pay taxes for their packages or that their packages were sent to the wrong place.     In response to this news, we would like to inform all users that the transit status of all packages purchased or forwarded by Rakufun should be based on the official website of DHL, the official website of Japan Post, and the shipment status provided by us. If you still have questions about the package after checking the logistics status, please contact customer service to let us know.DHL: https://www.dhl.com/cn-en/home.html Japan Post: https://www.post.japanpost.jp/index_en.html                                                                                                                                                                                                                                                                                                                         Rakufun Support Team

We cancelled the following two points acquisition channels on April 1, 2024:1. Successfully review a forwarding order to get 10 points. 2. Every time you comment on an article, you can get 1 point. From April 1, 2024, the above two methods will no longer earn points. We deeply apologize for the inconvenience caused to you by this adjustment. Thank you for your continued support.

1. Warehouse     Warehouse holiday time: January 29, 2025 (Wednesday), will be closed for one day.     During this period, warehouse services will suspend the provision of services including signing for packages, registration, consolidation, delivery and other value-added services. In order to ensure that your consolidation needs can be properly handled before the warehouse is closed, please be sure to submit relevant applications within one week before the holiday begins.     Please note that when the warehouse service is restored, due to the possible backlog of incoming orders, the processing time for incoming orders, value-added services and delivery services may be extended.     We apologize for the inconvenience this may cause you and sincerely thank you for your understanding and patience. 2. Shipping     Japan Post (EMS, AIR, SEA) and DHL are all shipping normally. 3. English customer service     From January 26, 2025 to February 4, 2025, English customer service will be on vacation. During the vacation, the online customer service and email service will suspend consultation and problem acceptance.     After the vacation, the customer service will reply and process in order.

Dear member,    Rakufun sincerely thanks you for your firm trust and support in 2024. As we enter the new year 2025, we promise to bring you a better shopping and forwarding experience.    Here is the following notice regarding the warehouse operation process and shipping arrangements for each route on Jan. 1st, 2025.1. Warehouse    Japan Warehouse Vacation Period: January 1, 2025 (Wed) - January 2, 2025 (Thur)    During this period, the warehouse will temporarily suspend package signing, weighing, consolidation, shipping, and other value-added services.    If you have consolidation needs, please be sure to submit the application one week before the vacation to ensure that your needs can be processed before the warehouse vacation.    Note: After the warehouse resumes operations, services such as warehousing, value-added, and shipping may be delayed. We sincerely apologize for any inconvenience this may cause and thank you for your understanding and patience.2. ShipmentJapan Post - EMS    The last shipping time before the holiday is December 31, 2024 (Tue).    For packages that are expected to be shipped before the holiday, the payment deadline is 16:00(JPT) on December 30, 2024 (Mon). Packages paid after the payment deadline will be shipped gradually starting from January 3, 2025 (Fri).International parcels (AIR/SEA)    The last shipping time before the holiday is December 30, 2024 (Mon).    For packages that are expected to be shipped before the holiday, the payment deadline is 16:00(JPT) on December 27, 2024 (Fri). Packages paid after the payment deadline will be shipped gradually starting from January 3, 2025 (Fri).DHL    The last shipping time before the holiday is December 27th, 2024 (Fri).    For packages that are expected to be shipped before the holiday, the payment deadline is 11:00(JPT) on December 27th, 2024 (Fri). Packages paid after the payment deadline will be shipped gradually starting from January 6th, 2025 (Mon).3. Customer Service    January 1st, 2025 (Wed) will be a holiday. Online consultation and other services will be suspended during the holiday. After the work resumes, customer service will respond in turn.

Dear Rakufun users,     In order to provide overseas users with a better shopping experience, we have decided to relocate the packages in the warehouse of overseas customers. All packages for overseas customers will be moved to a new warehouse.     The relocation will start on November 27th(Japan Time), and is expected to be completed on December 1st(Japan Time). During this period, the operation time of package receipt, value-added services and delivery will be affected. We will resume as soon as possible, and the estimated recovery time is December 5th(Japan Time).     Thank you very much for your support and understanding. New warehouse address information     Zip code: 261-0025     Prefecture: Chiba-ken    Address 1: 2-43-2 Hamada, Mihamaku, Chibashi    Address 2: Rakufun Fourth Warehouse     Tel: 03-6231-8566        Please note: If you still fill in the old warehouse address after the overseas packages is relocated, the staff need to transfer the package to the new warehouse after receiving it before continuing the operation.    In order to avoid loss and damages during the delivery process, we recommend that you fill in the new warehouse address for orders placed after November 27th(Japan time).

Starting from 01 July 2024, the contact phone number for Leyifan Japan Warehouse will change to the new number 03-6231-8566. Please note that the current phone number, 03-5879-8316, will remain operational until 30 December 2024, after which it will be discontinued.To ensure a seamless shopping experience and to avoid any inconvenience due to the change in phone numbers, we strongly recommend updating the contact information for Leyifan Japan Warehouse on all Japanese shopping websites as soon as possible.We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.