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Dear Rakufun Users,  Please be informed that Alipay_HK payment will undergo a planned maintenance activity from 2025-09-14 02:00:00 to 2025-09-14 07:35:00 (JST).  During this period, the Alipay_HK services will be temporarily unavailable.  Note: During the maintenance period, only the FPS funding source is unavailable, other Alipay_HK services are not affected. And you may continue using alternative payment methods as usual.  We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions you can contact our customer service.  Thank you for your continued support. 

Dear Users, Rakufun’s Chiba warehouse has successfully applied for an exclusive postal code: [270-2286]. This exclusive postal code was granted by Japan Post as a recognition of Rakufun’s long-term, friendly, and in-depth cooperation, and it also represents our gratitude to all members who have continuously supported Rakufun.What are the benefits of using the exclusive postal code?①Reduced risk of lost packagesAs long as the written address and the exclusive postal code do not conflict, delivery companies such as Japan Post, Sagawa, and Yamato will prioritize the postal code. Even if sellers or merchants occasionally provide incomplete written addresses, packages can still be delivered to our warehouse based on the exclusive postal code, thus lowering the risk of lost packages.②Faster delivery speedUsing the exclusive postal code allows Japan Post, Sagawa, Yamato, and other carriers to sort and route shipments more efficiently, ensuring faster delivery to our warehouse. This enables us to process and stock your packages earlier. Please note: the existing postal code [270-2231] remains valid. However, we recommend updating the postal code in your shopping site delivery address to the new exclusive code [270-2286] for better service.

Dear Rakufun Users, According to the Presidential Order issued by the U.S. government on July 30, 2025, which terminates the De Minimis exemption for all countries, starting from August 29, 2025 (Friday), all consumer goods imported into the United States will no longer enjoy duty-free treatment and will be subject to applicable customs duties. Please find the details below: 1. Japan Post to the U.S.Effective from August 27, 2025 (Wednesday), the following Japan post shipments (AIR, SEA, and EMS items) destined for the United States will be temporarily suspended.  2. DHL Shipments to the U.S.Starting from 12:01 AM (EST), August 29, 2025, shipments to the U.S. via DHL will no longer qualify for De Minimis:①Shipments valued at USD 800 or below must pay all applicable duties according to the Harmonized Tariff Schedule of the United States (HTSUS), including but not limited to general duties, IEEPA duties, and other applicable tariffs.②For shipments valued at USD 2,500 or below, the simplified clearance policy remains unchanged for now. However, since policy details are still uncertain, we will promptly update you if new official announcements are released. ReminderPlease make shipping and cost arrangements in advance to avoid clearance delays caused by these policy changes.[September 1, 2025 Update]Starting from August 27 (Wednesday), Japan Post destined for the United States have been suspended.Rakufun parcels shipped before 16:00 (JST) on September 1 will be dispatched as usual. For any shipments to the U.S. after this time, we recommend choosing the DHL route. Thank you for your cooperation.If you have any questions, please contact our online customer service via the official Rakufun website. Thank you for your understanding and continued support!

To ensure your shipment is delivered smoothly and efficiently via DHL, please provide a complete and accurate delivery address.   Please confirm the following contact details and address information are valid and clear:  - Include apartment/unit numbers (if the recipient lives in an apartment complex or multi-dwelling building, specify the room number/unit clearly).  - Provide accurate street information (abbreviations or vague descriptions are unavailable).  - Include the correct postal code and house number (if applicable, specify the floor and unit number).  - Do not use PO Boxes or courier pickup locations; the address must be a location where delivery can be made directly.  - Please respond promptly to the "On-Delivery Details (ODD)" notification sent by the carrier, confirming your available date and time for receipt.   Effective Monday, July 7, 2025, an additional fee of 1,700 JPY will be charged for redelivery due to incomplete or inaccurate address information. You will receive an email notification regarding this fee, which will be automatically deducted from your Rakufun account balance.

    We have received an official notification from DHL: Starting from Monday, June 30, 2025, DHL will resume all parcel delivery services to Canada.    Due to the large number of unprocessed parcels accumulated during the strike period, Canada Post will prioritize handling these backlogged items. As a result, in the initial phase, there may be some delays in the delivery of parcels to Canada.    We deeply understand that this may cause inconvenience to you and sincerely apologize for it. Thank you for your understanding and support. We will continue to monitor the situation and update you on the progress in a timely manner.

    Due to the deteriorating Middle East situation and closure of Israel's airspace, DHL has suspended all domestic operations in Israel and international air express parcel services to Israel with immediate effect. The resumption date remains undetermined and will be announced via official channels.       Order Handling:      Customers who paid for parcels to Israel via Rakufun on June 18 and whose packages remain unshipped should contact online customer service immediately for a free order cancellation. Refunds will be processed within 1-5 working days and returned to the original payment method.       We apologize for the inconvenience and appreciate your understanding. For further inquiries, please contact our customer service.

       Due to the strike action announced by Unifor, the Canadian union, starting at 12:00 PM (GMT-4) on June 8, DHL's domestic operations in Canada will be suspended from Friday, June 20 (local time). As a result, the following adjustments to DHL international parcel services are notified:   1. Delivery      - From Wednesday, June 18, 2025, all DHL parcel services to Canada will be suspended.      - Recovery: The resumption date is currently undetermined. We will announce updates promptly.   2. Order Handling    If you have paid for a parcel to Canada by June 17 and the status has not been updated to "Shipped," please contact customer service immediately to apply for a free order cancellation. Refunds will be processed within 1-5 working days and returned to your account via the original payment method.       We apologize for any inconvenience caused and appreciate your understanding. For further inquiries, please contact our customer service channel.

       To provide you with better services, we will increase the shipment batches for Japan Post AIR/SEA routes starting from today. The shipment frequency will be increased from 3 times a week to 5 times a week. The specific adjustments are as follows:       Original shipment schedule:  Shipments on Mondays, Wednesdays, and Fridays.       New shipment schedule:  Shipments arranged every weekday (Monday to Friday).       If you have any questions about the shipment arrangements or need further assistance, please contact customer service.  Thank you for your continued trust and support!

Dear member,     According to the latest notification from the Canadian postal authority, local unions in Canada may launch a strike action. If the strike actually occurs, the delivery time of Japan Post parcels to Canada may be delayed from May 22, 2025 (Local Time). We apologize for the inconvenience caused. We will continue to pay attention to the follow-up progress and timely update the information through official channels. Thank you for your trust and support all the time!                                                                                                                                                                  Best regards,                                                                                                                                                             The Rakufun Team

Dear Valued Customers,    To ensure our team can rest and maintain high-quality service, our English customer service will be unavailable on May 31st. Online chat, email, and community support will be suspended during this time. As June 1st and 2nd are regular weekends, service will remain offline.    We'll handle all inquiries in order once the holidays end.     Thank you for your understanding and support.                                                                                                                                                                            Best regards,                                                                                                                                                                           Rakufun Team