The warehouse needs to register your package to the background for operation and perform preliminary weighing for your estimation. Please wait patiently.
We provide 30 days free storage for each package. If your package put in storage over 30 days, we will charge an extra fee 30 JPY/kg each day started from the 31st day. If the total storage time is over 120 days, the package would be considered to be discarded, and we would have the authorization to dispose this package.
It takes about 2-3 days of domestic delivery in Japan. We will notify you by E-mail at once your package arrive at our warehouse. Note : Generally speaking, packages signed for on the same day will be put into storage on the same day. If your package is signed for by the warehouse but not put into storage, it may be because the merchant missed filling, filled in the wrong place, or printed incompletely, etc., which made it impossible to put into storage. At this time, you can apply for "Lost Package Recovery" in My Package, and your application will be processed within about 3 working days.(If the package is still not found after more than 3 working days, please contact customer service)
1. Please contact customer service 1-2 working day in advance. Problems such as package returns due to late advance notice are to be borne by the member. 2. Please send the courier tracking number to customer service after shipment, otherwise we can not receive the package. 3. The payment should be settled beforehand (Credit cards are not accepted, we ONLY accept PAYPAL), and once we confirmed the payment, our warehouse staff will receive your package and pay the tax duties by its arrival. Service fee: 500JPY service fee + 5% of PAYPAL processing fee of the payment amount + 20% of the estimated tax of the product amount. (If the actual tax amount is lower than the estimated amount, we will refund the difference to your Paypal account or account balance (PAYPAL processing fee is non-refundable). If the actual tax amount is greater than the estimated amount, our customer service will contact you to make up for it.)
①Shipping address---Add an address ②Fill in the address information as required and upload your identity information (please note: your identity information is important information provided to overseas logistics, we will not save or disclose this information, please provide your complete and unredacted identity information) According to Japan's "Criminal Proceeds Transfer Prevention Law", when using the forwarding service, you need to complete: identity authentication and address authentication. So when you add an address for the first time, we will ask you to upload your ID identity and address proof documents. Please rest assured that website uses encryption to upload your ID image and ensure that it will not be provided or shown to third parties. ③Wait for the address to be approved (1-2 working days. If this time is exceeded, please check whether the address authentication has been rejected. If you have any questions, please contact customer service) ④After identity authentication, if you need to add another address (same consignee), you can add it directly without review Note: 1) Please note that the name of your shipping address must be consistent with the name on the certificate 2) Please note whether the delivery address is the same as the address on the certificate. If not, please upload the corresponding address proof 3) The certificate type must be filled in correctly 4) If it fails, please check the reason first. If you have any questions, please contact customer service for help
①Click "Forgot Password" on the login page ②Enter the email address you registered with to retrieve it ③If you encounter any problems, please contact customer service for processing
The registration process ①Open Leyifan official website and click to register ②Fill in the corresponding information according to the registration process ③Activate email ④Complete email authentication ⑤Complete confirmation according to the email prompt ⑥After registration, you can use it directly Please note: overseas customers do not currently support mobile phone number authentication
When the merchant of the goods you ordered does not accept overseas credit cards, or only provides cash on delivery service. We can apply for Cash On Delivery service for you. (This service only supports Tokyo warehouse) Details: (Updated on April 8, 2022) 1. Please contact customer service 1 working day in advance to apply. When applying, please provide a screenshot of your purchase receipt and confirm the goods you purchased with the customer service. The package problems caused by not informing in advance shall be borne by the member. 2. After the goods are shipped, please provide your express number to the customer service, otherwise the package may not be signed. 3. This service requires advance payment. After confirming that your payment has been received, the warehouse will receive the goods. This service provides the following payment methods: 1) If you contact customer service online to apply for payment, the payment fee is: order amount + 500 yen service fee + 5% payment channel fee of the payment amount. 2) If you use bank transfer, the payment fee is: payment amount + 500 yen service fee + 5% payment channel fee + 880 yen remittance fee. 3) If you pay at a convenience store, the payment fee is: payment amount + 500 yen service fee + 5% payment channel fee + 165 yen convenience store transfer fee. 4. This service is not a purchase agent, and the user is responsible for placing orders for the goods. 5. If you cancel this service for any reason after paying, a 500 yen service fee will be deducted. Refund method: ①Return to the original account (free within 3 months, if more than 3 months, the fee will be borne by the member); ②Your Rakufun account balance (deduct 5% payment channel fee of the payment amount); ③Other designated methods (deduct 5% payment channel fee and remittance fee of the payment amount). 6. From March 2, 2023, if the COD package is rejected due to personal reasons of the member (failure to pay the COD amount in time, etc.), and then the warehouse is requested to recall it. If the recall is successful, an additional handling fee of 300 yen/time will be charged. If the recall fails, no such fee will be paid. (Updated on March 1, 2023) Notes: 1. The COD amount must be filled in truthfully! 2. If the COD is rejected due to failure to contact customer service 1 working day in advance, and the member's account is blocked by the shopping platform, etc., resulting in the inability to continue to place orders in the future, the member will be responsible. 3. If the member's COD package is rejected more than 2 times, it will no longer be used. If the user continues to send the COD package without communication, the member's account will be blocked according to the website regulations!
Tracking No. of domestic delivery in Japan is usually written in Japanese “荷物伝票番号”、“お問い合わせ番号”. After purchased at Japanese websites, tracking No. would be given by the retailers, so that you can check with it whether your package arrive at the warehouse.
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