1) Free old cartons: The warehouse will select free old cartons for you to operate. If the warehouse does not have suitable cartons, your package will be returned as Exception Processing. Since the specifications and quality of existing old cartons are uncertain, if you choose free old cartons, it may cause volume increase or weight increase. We do not recommend that you choose old cartons. If you have questions about the weight after the value-added service is completed, you can: apply for a secondary operation and replace it with a suitable new box. 2) Use old cartons first, and replace with new cartons if there is no suitable one: The warehouse will select old cartons for you. If there is no suitable old carton, it will use a suitable paid new carton. If you still have questions about the weight/volume after checking, please contact customer service to request a second unboxing service to verify whether the box is too large. If the box is confirmed to be too large, we will refund the 300 yen to you. 3) New carton: The warehouse will select a carton of the appropriate size for you (the price varies according to the size). If you still have questions about the weight/volume after checking this box, please contact customer service to request a second unboxing service to verify whether the box is too large. If the box is confirmed to be too large, we will refund the 300 yen to you.
Due to Japan Post's regulations, a package can only contain two devices with lithium battery packs, and the lithium battery pack must be installed in the machine. If you need lithium battery installation service, please check the corresponding option service Please note: 1) Since the charging compartment and two headphones of Bluetooth headsets each contain a lithium battery device, you need to apply for package separation (accurately) service before applying for delivery 2) Regarding gaming devices, please carefully check whether the product details contain lithium battery devices
We only provide a return service to the original seller and merchants. Please make sure you are returning a full box. If not a full box, please request a package separation service first and provide the following information. (We DO NOT accept forwarding service to any domestic addresses, such as hotel, private address etc) 1、Your member ID: 2、Package number: 3、Specific item and quantity details: E.g screenshot of your order 4、A full box return? Yes or no 5、Shipping fee on delivery? 6、Return Address: 7、Name of recipient: 8、Contact number: 9、Sender's Name: Proof of permission by the recipient. Return service handling fee is 400JPY/package + domestic shipping fee/ package (Service charge: 400 yen per package + shipping cost at customer's expense) We will process your order within 5 working days after submission. Please check your email for the package status, thank you. For partial returns, please apply for package separation first, separate the returned and non-returned items, and then apply for a return according to the above return method. Return handling fee is 400 yen/package, and domestic shipping costs in Japan are calculated separately.
Please note that the maximum length and weight of the consolidation package must not exceed the regulations of the destination country. If your multiple packages may exceed any of the above restrictions after consolidation, the consolidation will be treated as an exception or some items will be removed as the consolidation remaining. Please be sure to carefully check the regulations for details.
Reasons for weight increase: 1. Original box delivery: 1) There is no material in the package that can be taken out for weight reduction. 2) Re-package the package, the warehouse provides thick tape, and provides a firm wrapping to ensure the safety of the package. 2. Consolidated box delivery: 1) Replaced a firm box (the weight of the box itself) 2) Small items (without outer box) are directly put into the large box for combination, without de-weighting space 3) The user applies for reinforcement, and appropriate fillers are added to the box 4) The outer box of the package is wrapped with tape, and the tape has a certain weight If the above explanation cannot eliminate your concernsWe provide a solution:①Apply for reweighing service before delivery (charge 200 yen handling fee) If it is confirmed that there is a mistake, the handling fee will be refunded②Weigh and take photos of the package without unpacking it after receiving it, and you can also record an unpacking video. If there are any problems, please feedback in time.
You cannot add new packages after applying for consolidation. You can cancel the consolidation application before the value-added service is completed (pending for value-added service) and select the packages you want to consolidate again.If your consolidation has been completed and you need to add new packages to the consolidation, you need to cancel the order and select the consolidation again after the packages are restocked.
Consolidation remaining is some of the goods that cannot be consolidated together after you apply for consolidation. The reasons may be oversize, overquantity, prohibited items, or the goods are re-stocked as a new package (you can consolidate the remaining goods with other goods after they are re-stocked) Please note: Exceeding the size limit may cause your package to be returned by customs, which may incur fees New Regulations: 1. During the online review, if prohibited items, goods that do not comply with the route rules, or goods with excessive quantities appear, they will be rejected as Exception Processing. You need to remove the problematic goods from consolidation task and resubmit; 2. If prohibited items, goods that do not comply with the route rules, or goods with excessive quantities still appear during on-site packaging, they will be re-stocked as a new package, and other goods will be shipped normally.
It is expected to be processed in 1-3 working days, and you will receive an email notification after completion.Please note: 1) It is normal to complete the consolidation within 1-3 working days. If you need an expedited consolidation, please contact customer service 2) If there is a problem with the contents of your consolidation, the warehouse will handle your package as Expection Processing. You can check the reason and cancel the consolidation and re-operate. If you have any questions, please contact customer service
Packages from multiple shops and sites can be consolidated and ship to you in one package, cheaper and more convenient. In the example below, 3 packages are shipped separately to the same address(USA, no optional service)by EMS.Each one weighs 1 kg. Package 1 = 2,900 JPY (shipping fee) + 200 JPY (handling fee) Package 2 = 3,100 JPY Package 3 = 3,100 JPY Total Cost 9300 JPY if 3 packages are shipped separately. When the same 3 packages are shipped through consolidation, you will save a significant amount in the shipping cost. If the consolidated package is 3 kg in total. The shipping fee is:5,900 JPY(shipping fee) + 200 JPY(handling fee)+ 300 JPY(possible fee for changing large box) Total Cost 6,400 JPY *Consolidating 3 (or less) packages is free
You can check the weight of your package in My Package(the weight displayed at this time is the original box weight when the seller sends it, for reference only, and does not represent the weight of the package after the value-added service is added later)
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