You can check the weight of your package in My Package(the weight displayed at this time is the original box weight when the seller sends it, for reference only, and does not represent the weight of the package after the value-added service is added later)
The warehouse needs to register your package to the background for operation and perform preliminary weighing for your estimation. Please wait patiently.
We provide 30 days free storage for each package. If your package put in storage over 30 days, we will charge an extra fee 30 JPY/kg each day started from the 31st day. If the total storage time is over 120 days, the package would be considered to be discarded, and we would have the authorization to dispose this package.
It takes about 2-3 days of domestic delivery in Japan. We will notify you by E-mail at once your package arrive at our warehouse. Note : Generally speaking, packages signed for on the same day will be put into storage on the same day. If your package is signed for by the warehouse but not put into storage, it may be because the merchant missed filling, filled in the wrong place, or printed incompletely, etc., which made it impossible to put into storage. At this time, you can apply for "Lost Package Recovery" in My Package, and your application will be processed within about 3 working days.(If the package is still not found after more than 3 working days, please contact customer service)
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