What should I do if my package damaged or lost?

For missing items: Contact us and submit some information and images by email to begin the claims process.

1. Leyifan package No.;

2. Weighing photo of the packages when received (kg/lb);

3. A proof of loss which the local post office issued ( the name of the lost merchandises, the quantity and the value must be marked, a seal of the local post office is needed) ;

4. Unboxing Video;

5. Images: order information screenshots of the lost items( the purchase price needed), Customs declaration information screenshots;

6. The tracking No. of the missing purchase from Japanese shops

Please send the above informations and images to us: support@leyifan.com  

For damaged items: Contact us and submit some informations and images by email to begin the claim process.

1. Leyifan package No. of the damaged packages;

2. A damage proof (CN24) which the local post office issued ( the name of the damaged merchandises, the quantities and the value must be marked, a seal of the local post office is needed) ;

3. Unboxing Video;

4. Images: photos of the damaged item(s); 6-sided photos of outer packaging box; order information screenshots of the damaged items( the purchase price needed), customs declaration information screenshots;

5. The tracking No. of the damaged item(s) purchased from Japanese shops.

Please send the above informations and images to us: support@leyifan.com