Instantly 'follow' the latest intelligence !

Please be advised that according to the latest notification from DHL, due to the impact of trade policies in regions such as the United States, freight rates for the U.S. region will be adjusted in phases.Effective November 3, 2025, 01:00 (JST), DHL freight rates for Canada, United States, and Mexico regions will see a moderate increase. The final charges will be based on the system-calculated rates.Should you have any questions, please feel free to contact our customer service team. Thank you for your understanding and support.

To ensure your shipment is delivered smoothly and efficiently via DHL, please provide a complete and accurate delivery address.   Please confirm the following contact details and address information are valid and clear:  - Include apartment/unit numbers (if the recipient lives in an apartment complex or multi-dwelling building, specify the room number/unit clearly).  - Provide accurate street information (abbreviations or vague descriptions are unavailable).  - Include the correct postal code and house number (if applicable, specify the floor and unit number).  - Do not use PO Boxes or courier pickup locations; the address must be a location where delivery can be made directly.  - Please respond promptly to the "On-Delivery Details (ODD)" notification sent by the carrier, confirming your available date and time for receipt.   Effective Monday, July 7, 2025, an additional fee of 1,700 JPY will be charged for redelivery due to incomplete or inaccurate address information. You will receive an email notification regarding this fee, which will be automatically deducted from your Rakufun account balance.

    We have received an official notification from DHL: Starting from Monday, June 30, 2025, DHL will resume all parcel delivery services to Canada.    Due to the large number of unprocessed parcels accumulated during the strike period, Canada Post will prioritize handling these backlogged items. As a result, in the initial phase, there may be some delays in the delivery of parcels to Canada.    We deeply understand that this may cause inconvenience to you and sincerely apologize for it. Thank you for your understanding and support. We will continue to monitor the situation and update you on the progress in a timely manner.

    Due to the deteriorating Middle East situation and closure of Israel's airspace, DHL has suspended all domestic operations in Israel and international air express parcel services to Israel with immediate effect. The resumption date remains undetermined and will be announced via official channels.       Order Handling:      Customers who paid for parcels to Israel via Rakufun on June 18 and whose packages remain unshipped should contact online customer service immediately for a free order cancellation. Refunds will be processed within 1-5 working days and returned to the original payment method.       We apologize for the inconvenience and appreciate your understanding. For further inquiries, please contact our customer service.

       Due to the strike action announced by Unifor, the Canadian union, starting at 12:00 PM (GMT-4) on June 8, DHL's domestic operations in Canada will be suspended from Friday, June 20 (local time). As a result, the following adjustments to DHL international parcel services are notified:   1. Delivery      - From Wednesday, June 18, 2025, all DHL parcel services to Canada will be suspended.      - Recovery: The resumption date is currently undetermined. We will announce updates promptly.   2. Order Handling    If you have paid for a parcel to Canada by June 17 and the status has not been updated to "Shipped," please contact customer service immediately to apply for a free order cancellation. Refunds will be processed within 1-5 working days and returned to your account via the original payment method.       We apologize for any inconvenience caused and appreciate your understanding. For further inquiries, please contact our customer service channel.

       To provide you with better services, we will increase the shipment batches for Japan Post AIR/SEA routes starting from today. The shipment frequency will be increased from 3 times a week to 5 times a week. The specific adjustments are as follows:       Original shipment schedule:  Shipments on Mondays, Wednesdays, and Fridays.       New shipment schedule:  Shipments arranged every weekday (Monday to Friday).       If you have any questions about the shipment arrangements or need further assistance, please contact customer service.  Thank you for your continued trust and support!

Dear Customer,    Starting at 00:00 on April 28, 2025 (Monday), DHL International Air Express will resume accepting all packages bound for the US globally, with a declared value exceeding $800 (inclusive).                                                                                                                                                                                                                                                                           Best Regards,                                                                                                                                                                                                                                                                               Rakufun

Dear Rakufun Customer,    We would like to notify you that starting next Monday, DHL will no longer accept packages valued over $800 bound for the United States globally due to regulatory and customs policy changes.    If you have upcoming DHL shipments to the US with a declared value exceeding $800, they won't be processed. We apologize for the inconvenience.    Rest assured, we offer alternative shipping options for high-value US-bound orders. You can view these at checkout, and our customer support team is ready to help you choose the right one. Consider splitting large orders to avoid delays.    Thank you for your understanding and continued support.                                                                                                                                                                                                                                                           Best regards,                                                                                                                                                                                                                                                          Rakufun Team

In order to thank many loyal members for their long-term support, we launched Member Discount to give back to everyone with benefits!The membership level and corresponding discounts for the next month will be determined based on the total number of shipments in the month.For details, please see the table below:Example: In September, a total of 50 EMS packages and 10 SEA packages were shipped, reaching level V6. All EMS packages submitted for shipment between October 1 and October 31 can enjoy a 10% discount on shipping costsNote:1. The number of shipments in the month includes all forwarding methods, but domestic returns in Japan are not included.2. This system starts from September 2017.3. The number of shipments is calculated based on the number of parcels shipped during the month.4. The discount when paying for an order is calculated based on the membership level on the day the shipping fee is paid,(Updated on December 3, 2024)

From January 13, 2025, we will no longer provide export declaration services for packages with a value of more than 200,000JPY on AIR&SEA routes. If you need to send a package with a total value of more than 200,000JPY, it is recommended to choose EMS route for delivery, or send the package in separated boxes. Note:For packages that have been submitted for declaration before January 13, 2025, we will properly handle it according to the original Japan Post (AIR&SEA) route regulations. If you have any questions or need further details, please contact customer service. Thank you for your support and understanding!