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To provide you with more diverse and cost-effective international shipping options, Rakufun is pleased to introduce the new ECMS shipping line. Details are as follows:1. Shipping ScheduleDispatch days: Monday to Friday (based on Japan local time)Shipments will be postponed to the next business day in case of holidays or special circumstances2. Shipping Fee CalculationFor the ECMS line, shipping fees are calculated based on the greater of the actual weight or volumetric weight of the parcel.Volumetric Weight Formula:Volumetric Weight (kg) = Length (cm) × Width (cm) × Height (cm) ÷ 5000Example:If the volumetric weight is 10 kg and the actual weight is 5 kg, the chargeable weight will be 10 kg3. Advantages of ECMS Line· Lower shipping costs· More stable delivery times· Customs clearance process is user-friendly and convenient4. Promotional Trial Pricing (Until April 30, 2026)Shipping starts from JPY 1,130 for 500gNote on Duties & Taxes:If customs duties are incurred during the clearance process, they will be collected directly from the recipient by the local customs clearance agent.If you have any questions regarding routes or fees, please feel free to contact Rakufun customer service. We are always happy to assist you.Thank you for your continued support and trust in Rakufun.

Dear Rakufun Member,According to an official notice from DHL, starting from April 2, 2026, international shipping rates across all routes will be updated uniformly.Effective Date: All waybills created on or after April 2, 2026 will follow the updated pricing standards;Details of Price Changes: Please refer to the shipping calculator or the forwarding website for specific rate information.Thank you for your understanding and continued support. We will continue to ensure stable logistics services and delivery efficiency. 

Due to the recent escalation of tensions in the Middle East, global logistics has become increasingly uncertain. To safeguard Rakufun Members’ interests, please kindly review the following notice regarding Japan Post shipping services. We appreciate your understanding.1. Affected Regions and Shipping Restrictions(1) Middle EastCurrently, shipment capacity to the Middle East is restricted. Delivery may be delayed or even suspended due to local conditions and security concerns. Affected countries include:United Arab Emirates, Israel, Iraq, Iran, Egypt, Oman, Qatar, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan, and Lebanon.(2) Europe and Africa (Surrounding Regions)Due to spillover effects from the Middle East situation, both air and sea transportation to and from Europe and Africa are experiencing significant congestion. Vessel rerouting and frequent flight adjustments are causing substantial delivery delays. The exact delay duration may vary depending on how the situation develops.(3) Shipments to JapanMail and parcels sent from the above-mentioned regions (Middle East, Europe, and Africa) to Japan may also experience delays. We kindly ask for your understanding in advance.2. Return Shipments and Shipping Fees(1) Customer DiscretionFor shipments to the affected regions, the decision to proceed is entirely at the customer’s discretion. Please make your choice based on your own needs.(2) Return PolicyIf a shipment cannot be delivered due to local conditions or further escalation of the situation and must be returned to Japan, we will provide a full refund of the shipping fee.Additionally, depending on how the situation evolves, shipments that have been accepted but not yet delivered may also be returned. We will keep you promptly informed of any updates. 

Please be advised that according to the latest notification from DHL, due to the impact of trade policies in regions such as the United States, freight rates for the U.S. region will be adjusted in phases.Effective November 3, 2025, 01:00 (JST), DHL freight rates for Canada, United States, and Mexico regions will see a moderate increase. The final charges will be based on the system-calculated rates.Should you have any questions, please feel free to contact our customer service team. Thank you for your understanding and support.

To ensure your shipment is delivered smoothly and efficiently via DHL, please provide a complete and accurate delivery address.   Please confirm the following contact details and address information are valid and clear:  - Include apartment/unit numbers (if the recipient lives in an apartment complex or multi-dwelling building, specify the room number/unit clearly).  - Provide accurate street information (abbreviations or vague descriptions are unavailable).  - Include the correct postal code and house number (if applicable, specify the floor and unit number).  - Do not use PO Boxes or courier pickup locations; the address must be a location where delivery can be made directly.  - Please respond promptly to the "On-Delivery Details (ODD)" notification sent by the carrier, confirming your available date and time for receipt.   Effective Monday, July 7, 2025, an additional fee of 1,700 JPY will be charged for redelivery due to incomplete or inaccurate address information. You will receive an email notification regarding this fee, which will be automatically deducted from your Rakufun account balance.

    We have received an official notification from DHL: Starting from Monday, June 30, 2025, DHL will resume all parcel delivery services to Canada.    Due to the large number of unprocessed parcels accumulated during the strike period, Canada Post will prioritize handling these backlogged items. As a result, in the initial phase, there may be some delays in the delivery of parcels to Canada.    We deeply understand that this may cause inconvenience to you and sincerely apologize for it. Thank you for your understanding and support. We will continue to monitor the situation and update you on the progress in a timely manner.

    Due to the deteriorating Middle East situation and closure of Israel's airspace, DHL has suspended all domestic operations in Israel and international air express parcel services to Israel with immediate effect. The resumption date remains undetermined and will be announced via official channels.       Order Handling:      Customers who paid for parcels to Israel via Rakufun on June 18 and whose packages remain unshipped should contact online customer service immediately for a free order cancellation. Refunds will be processed within 1-5 working days and returned to the original payment method.       We apologize for the inconvenience and appreciate your understanding. For further inquiries, please contact our customer service.

       Due to the strike action announced by Unifor, the Canadian union, starting at 12:00 PM (GMT-4) on June 8, DHL's domestic operations in Canada will be suspended from Friday, June 20 (local time). As a result, the following adjustments to DHL international parcel services are notified:   1. Delivery      - From Wednesday, June 18, 2025, all DHL parcel services to Canada will be suspended.      - Recovery: The resumption date is currently undetermined. We will announce updates promptly.   2. Order Handling    If you have paid for a parcel to Canada by June 17 and the status has not been updated to "Shipped," please contact customer service immediately to apply for a free order cancellation. Refunds will be processed within 1-5 working days and returned to your account via the original payment method.       We apologize for any inconvenience caused and appreciate your understanding. For further inquiries, please contact our customer service channel.

       To provide you with better services, we will increase the shipment batches for Japan Post AIR/SEA routes starting from today. The shipment frequency will be increased from 3 times a week to 5 times a week. The specific adjustments are as follows:       Original shipment schedule:  Shipments on Mondays, Wednesdays, and Fridays.       New shipment schedule:  Shipments arranged every weekday (Monday to Friday).       If you have any questions about the shipment arrangements or need further assistance, please contact customer service.  Thank you for your continued trust and support!

Dear Customer,    Starting at 00:00 on April 28, 2025 (Monday), DHL International Air Express will resume accepting all packages bound for the US globally, with a declared value exceeding $800 (inclusive).                                                                                                                                                                                                                                                                           Best Regards,                                                                                                                                                                                                                                                                               Rakufun