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Dear Users, According to the relevant regulations of the ECMS, ECMS currently only supports English input for the “Product Name” and “Product Description” fields in the declaration information. To avoid package review failure, customs clearance delays, or returns caused by non-compliant declaration information, please make sure to confirm the following before submitting packages via ECMS:“Product Name” must be filled in English.“Product Description” must be filled in English. Please do not enter Chinese, Japanese, Korean, or any other non-English content. Please fill in the information truthfully according to the actual product, and avoid using overly general or inaccurate descriptions. If a package cannot be shipped normally, experiences customs clearance delays, or is returned due to the “Product Name” or “Product Description” not being filled in English as required, the relevant responsibility and fees shall be borne by the user. Thank you for your understanding and cooperation.

Dear Users, To further standardize ECMS parcel handling procedures and improve shipping efficiency and customs clearance success rates, the relevant ECMS shipping rules are hereby updated as follows. Please carefully confirm your parcel and recipient information before submitting and paying for your order.1. Parcel Return Fee PolicyIf an ECMS parcel is returned due to declaration issues caused by the customer, or because the parcel contains prohibited or restricted shipping items, a return handling fee of 700 JPY per parcel + domestic shipping fee within Japan will be charged. Please ensure declaration information is accurate to avoid affecting subsequent shipping arrangements. Common reasons for parcel returns: • The parcel contains prohibited or specially restricted shipping items  • Improper item description declaration • Incorrect HS Code declaration  • Declared information does not match the actual parcel contents2. Pending Payment Order Modification RulesOnce a parcel enters "Pending Payment" status, parcel information modifications (such as declaration information changes) are generally not supported. If modification is required under special circumstances, please contact Customer Service. The following fee will apply: • Modification service fee: 200 JPY per modification item3. Recipient Address Modification RulesIf the recipient address needs to be changed, the following fee will apply: • Address modification fee: 300 JPY per request※ Address modification is only available before the parcel leaves Japan.4. ECMS Declaration RequirementsTo avoid customs clearance issues or parcel returns, please declare information truthfully and according to the following requirements:Item Description Declaration Requirements• Item descriptions must be specific, accurate, and truthful. Example: ✓ 100% Cotton T-Shirt  ✕ Clothes • If one product link contains multiple products of the same material, declaration must reflect the actual contents (Example: 3 items should be declared as "3 pcs 1 Set")• All items inside the parcel must be declared, including gifts, bonus items, and promotional items.5. Prohibited and Restricted Shipping ItemsThe following items are prohibited from shipping via ECMS:Strictly Prohibited Items• Weapons • Counterfeit / Infringing products • Liquid items • Powder items • Fresh food products • Animal and plant products • Lithium battery related products Please confirm that your items comply with shipping requirements before placing an order to avoid additional fees or shipping issues.If you have any questions regarding these rules or special circumstances, please contact Customer Service for assistance. Thank you for your understanding and support.

Dear Users,To provide more precise package handling services, Rakufun’s Package Separation (Accurately) service fee structure has been updated.New Service Fee RulesPackage Separation fees are charged per box based on the total number of items in the package before separation.Example:If your package contains 100 items before separation and is divided into 3 boxes:¥1,000 × 3 boxes = ¥3,000Service FeaturesIn [Package Management], select [Package Separation (Accurately)] and clearly write your separation instructions in the remarks section (such as specific items per box, number of boxes, quantity, etc.).Packages will be separated according to the user’s requested quantity, number of boxes, or remark details. For special requests, please specify them clearly in the remarks.Package Separation (Accurately) includes free reinforcement for fragile items. Reinforcement requests for non-fragile products (such as badges, acrylic stands, cards, etc.) are currently not supported through remarks.This service provides flat-lay photos of the separated items (for quantity verification) and preserves the seller’s original packaging.Important NotesPlease declare item quantities accurately.Bundled products in original packaging count as 1 item.Separately packaged items are counted individually.If specified items cannot be found, or declared quantity does not match the actual quantity and falls into a different pricing tier, ¥100 will be charged and the request will be rejected.After SeparationOriginal package number will automatically become invalidNew package number(s) will be generatedFree storage period: 30 daysPlease promptly arrange shipment using the new package number(s) to avoid overdue storage fees.Thank you for your understanding and continued support.

Dear Rakufun Users,According to the latest FedEx announcement, starting May 7, 2026 (JST), all international parcels shipped via FedEx will incur an International Out-of-Delivery Area / Peak Surcharge based on actual weight.Additional charges per kg:USA / Canada / Mexico / Puerto Rico / Latin America: JPY 65/kgEurope / Israel: JPY 162/kgMiddle East / Africa (MEISA): JPY 226/kgThis is an official FedEx policy, and Rakufun will apply the surcharge based on actual shipping costs.For full details, please check the official FedEx notice on their website: https://www.fedex.com/content/dam/fedex/international/rates/fedex-ds-2026-may-638-ja-jp.pdfThank you for your understanding and support.

Dear Rakufun Users,Thank you for your continued trust and support. Please find below the work arrangements and service adjustments for the May holidays:I. Japan WarehouseThe Japan warehouse will operate as usual during the May holidays.II. Shipping Schedule by RouteJapan Routes:Japan Post (EMS / AIR / SEA), DHL and FedEx services will run as normal.III. Customer Support ArrangementsOnline / Form SupportMay 1–3, 2026: Closed for 3 days.During this period, English and Korean online chat and Form support will be suspended.Message via the website will also be temporarily unavailable. Inquiries will be handled in the order received after the holidays.Note: Manual purchasing services will operate as normal during the May holidays. Community SupportMay 1–5, 2026: Closed for 5 days.During this period, support via WhatsApp and KakaoTalk communities and private messages will be suspended. Messages will be answered in the order received after the holidays.We apologize for any inconvenience caused by the holiday schedule. We recommend planning your shipments accordingly to avoid unnecessary delays. Thank you for your understanding and continued support!

To provide you with more diverse and cost-effective international shipping options, Rakufun is pleased to introduce the new ECMS shipping line. Details are as follows:1. Shipping ScheduleDispatch days: Monday to Friday (based on Japan local time)Shipments will be postponed to the next business day in case of holidays or special circumstances2. Shipping Fee CalculationFor the ECMS line, shipping fees are calculated based on the greater of the actual weight or volumetric weight of the parcel.Volumetric Weight Formula:Volumetric Weight (kg) = Length (cm) × Width (cm) × Height (cm) ÷ 5000Example:If the volumetric weight is 10 kg and the actual weight is 5 kg, the chargeable weight will be 10 kg3. Advantages of ECMS Line· Lower shipping costs· More stable delivery times· Customs clearance process is user-friendly and convenient4. Promotional Trial Pricing (Until April 30, 2026)Shipping starts from JPY 1,130 for 500gNote on Duties & Taxes:If customs duties are incurred during the clearance process, they will be collected directly from the recipient by the local customs clearance agent.If you have any questions regarding routes or fees, please feel free to contact Rakufun customer service. We are always happy to assist you.Thank you for your continued support and trust in Rakufun.

Dear Rakufun Member,According to an official notice from DHL, starting from April 2, 2026, international shipping rates across all routes will be updated uniformly.Effective Date: All waybills created on or after April 2, 2026 will follow the updated pricing standards;Details of Price Changes: Please refer to the shipping calculator or the forwarding website for specific rate information.Thank you for your understanding and continued support. We will continue to ensure stable logistics services and delivery efficiency. 

Due to the recent escalation of tensions in the Middle East, global logistics has become increasingly uncertain. To safeguard Rakufun Members’ interests, please kindly review the following notice regarding Japan Post shipping services. We appreciate your understanding.1. Affected Regions and Shipping Restrictions(1) Middle EastCurrently, shipment capacity to the Middle East is restricted. Delivery may be delayed or even suspended due to local conditions and security concerns. Affected countries include:United Arab Emirates, Israel, Iraq, Iran, Egypt, Oman, Qatar, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan, and Lebanon.(2) Europe and Africa (Surrounding Regions)Due to spillover effects from the Middle East situation, both air and sea transportation to and from Europe and Africa are experiencing significant congestion. Vessel rerouting and frequent flight adjustments are causing substantial delivery delays. The exact delay duration may vary depending on how the situation develops.(3) Shipments to JapanMail and parcels sent from the above-mentioned regions (Middle East, Europe, and Africa) to Japan may also experience delays. We kindly ask for your understanding in advance.2. Return Shipments and Shipping Fees(1) Customer DiscretionFor shipments to the affected regions, the decision to proceed is entirely at the customer’s discretion. Please make your choice based on your own needs.(2) Return PolicyIf a shipment cannot be delivered due to local conditions or further escalation of the situation and must be returned to Japan, we will provide a full refund of the shipping fee.Additionally, depending on how the situation evolves, shipments that have been accepted but not yet delivered may also be returned. We will keep you promptly informed of any updates. 

Effective March 3, 2026, DHL will temporarily apply a High-Risk Area Delivery Surcharge of JPY 5,000 per shipment to all cargo to and from Israel.Effective March 5, 2026, the same JPY 5,000 per shipment High-Risk Area Delivery Surcharge will be temporarily applied to all cargo to and from Kuwait, Bahrain, Qatar, Oman, Saudi Arabia, United Araba Emirates and Jordan.Due to the current situation in the Middle East (including airspace closures in multiple markets), DHL’s flight operations to and from the region are being disrupted. As a result, shipments destined for or originating from the affected countries may experience service delays.We sincerely apologize for any inconvenience this may cause and appreciate your understanding.Official DHL announcement link: (please refer to DHL’s official notice)https://www.dhl.com/discover/ja-jp/news-and-insights/information?utm_source=chatgpt.com 

Dear Users, The February 2026 holidays for Rakufun staffs are approaching. To ensure that your parcels are processed and shipped smoothly during the holiday period, Rakufun has made unified arrangements and adjustments for the operations of the Japanese warehouse, shipping routes, and customer service hours. The relevant arrangements are outlined as follows:  1. Japanese Warehouse Arrangements During February 2026, the Japanese warehouse will operate as usual, including:①Parcel receipt②Value-added services processing③Parcel shippingWarehouse operations will not be affected by the holiday.  2. Shipping Route Arrangements ①Japan Post: Shipping as usual②DHL: Shipping as usualAll shipping routes will operate as usual, but delivery times may fluctuate due to increased logistics pressure during the holiday period.③Fedex: Shipping as usual 3. Customer Service Arrangements ①Holiday Period:February 16, 2026 (Monday) – February 17, 2026 (Tuesday), two days in total What will be affected:During the holiday period, online consultations and issue resolution services on Rakufun APP, web platform, and email will be temporarily suspended.Messages and tickets submitted during the holiday may experience delays in response, and customer service will process and reply in order after the holiday. 4. Friendly ReminderDue to the concentration of goods being shipped before and after the holiday, the customs clearance and delivery time for all routes may be extended. We apologize for any inconvenience this may cause. We recommend planning your shipments before and after the holiday carefully to avoid unnecessary delays.Thank you for your continued understanding and support of Rakufun!