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Dear Users, The February 2026 holidays for Rakufun staffs are approaching. To ensure that your parcels are processed and shipped smoothly during the holiday period, Rakufun has made unified arrangements and adjustments for the operations of the Japanese warehouse, shipping routes, and customer service hours. The relevant arrangements are outlined as follows:  1. Japanese Warehouse Arrangements During February 2026, the Japanese warehouse will operate as usual, including:①Parcel receipt②Value-added services processing③Parcel shippingWarehouse operations will not be affected by the holiday.  2. Shipping Route Arrangements ①Japan Post: Shipping as usual②DHL: Shipping as usualAll shipping routes will operate as usual, but delivery times may fluctuate due to increased logistics pressure during the holiday period.③Fedex: Shipping as usual 3. Customer Service Arrangements ①Holiday Period:February 16, 2026 (Monday) – February 17, 2026 (Tuesday), two days in total What will be affected:During the holiday period, online consultations and issue resolution services on Rakufun APP, web platform, and email will be temporarily suspended.Messages and tickets submitted during the holiday may experience delays in response, and customer service will process and reply in order after the holiday. 4. Friendly ReminderDue to the concentration of goods being shipped before and after the holiday, the customs clearance and delivery time for all routes may be extended. We apologize for any inconvenience this may cause. We recommend planning your shipments before and after the holiday carefully to avoid unnecessary delays.Thank you for your continued understanding and support of Rakufun! 

Route & Delivery TimeThere is no total weight limit for the shipment (the weight limit per piece may be adjusted periodically by FedEx. While the total shipment weight is not restricted, the maximum weight per box may vary by country. Please check before shipping.)Shipping fees are calculated based on the total weight of the entire shipment.Any fractional grams will be rounded up.For lightweight items of large volume, volumetric weight will be applied.For this route, the shipping fee is calculated using the greater value between the actual weight and the volumetric weight after packaging.Friendly Reminder:Different countries and regions have varying import and customs clearance requirements. When using the FedEx route, it is recommended that you check the destination country’s customs regulations and restrictions before sending your package, and strictly comply with all relevant rules.The estimated delivery time is for reference only. Actual delivery may be affected by the destination country or region, weather, customs policies, peak shipping periods, and other factors. Please refer to the latest logistics updates.After the package is shipped from the Rakufun warehouse, it will be handled by FedEx International Express, which may result in a time lag. If you cannot track your package using the FedEx tracking number provided by Rakufun, please rest assured. Warehouse Shipping Schedule (Delivery to Most Countries/Regions Worldwide)DayCut-off Time for Warehouse Shipment Payment (JST)MondayBefore 11:00 AMTuesdayBefore 11:00 AMWednesdayBefore 11:00 AMThursdayBefore 11:00 AMFridayBefore 11:00 AMNote: The warehouse ships 5 batches per week (Monday to Friday).Route RestrictionFedEx requires addresses to be filled out entirely in English.FedEx service is generally intended for personal customs clearance. Packages must be sent within a reasonable personal use limit. Any loss or failure to clear customs caused by exceeding personal use limits will be the responsibility of the user.When shipping via FedEx, an accurate address is required. Please provide a complete and precise address, including:①Apartment number (if the delivery address is an apartment or residential complex, specify the unit/room number).②Accurate street information (avoid abbreviations or vague descriptions).③Correct postal code and building number (include floor and unit number if applicable).④Do not use private PO boxes or courier pickup points; it must be a deliverable physical address.⑤Please provide available dates and times for delivery according to the shipping company's instructions to the recipient.If a second delivery is required due to the above issues, a fee of 1,700 JPY will be charged. A notification email will be sent, and customer service will deduct the fee from your balance. Shipping Fee CalculationFor FedEx shipments, the shipping fee is calculated based on the greater of actual weight and volumetric weight. Volumetric weight (kg) = Length (cm) × Width (cm) × Height (cm) ÷ 5000.*Example: If a package’s volumetric weight is 10 kg and its actual weight is 5 kg, the shipping fee will be calculated based on 10 kg.Shipping Cost Breakdown Your final payable amount consists of the shipping fee, service fee, fuel surcharge, any possible additional charges, and any customs duties that may be incurred in your country(duties will be collected directly on your behalf by your local FedEx).Fuel Surchargehttps://www.fedex.com/ja-jp/shipping/surcharges.htmlAdditional Service Feehttps://www.fedex.com/en-jp/shipping/surcharges/other-surcharges.htmlPeak PeriodWhen FedEx experiences increased shipment volumes, higher transportation demand, rising operating costs, or other factors that place heavy load on the shipping network.FedEx may apply a Peak Season Surcharge to certain shipments.https://www.fedex.com/content/dam/fedex/international/rates/fedex-ds-2025-feb-may-638-zh-cn.pdfDeclaration Requirements[Updated on September 11, 2025]To ensure smooth customs clearance and delivery, please strictly follow the rules below when completing your customs declaration, and provide accurate and truthful information:Do not use vague or unclear declaration termsAvoid using ambiguous or overly general terms such as "Cloth," "Other," or "Ticket." Such declarations may cause customs returns, delays, inspections, or failed deliveries. Any customs issues, delays, or losses caused by unclear, vague, or incorrect declaration information will be the user’s responsibility.Correctly fill in product categories and namesFor cotton fabric items, please select:①Primary Category: Textiles / Fabrics / Materials②Secondary Category: Cotton FabricIf the product has no corresponding option in the system, contact customer service in advanceIf customer service confirms that the item can be shipped, choose "Other" under the corresponding primary category and provide detailed product information in the declaration field, including material, purpose, and type (e.g., "Cotton tablecloth," "Polyester sportswear fabric").According to customs regulations, when shipping via FedEx or other channels, accurately declare the product category, name, quantity, and declared value. Any losses, fines, returns, or other issues caused by false declarations will be the responsibility of the recipient. The platform will not bear any related costs or legal liability.*Note: Customs authorities will independently review declared values. If the declared price is not accepted, the package may be returned, and the original shipping cost will not be refunded. Please ensure all product information is declared truthfully.Prohibited ItemsCategoryProhibited ItemsCash, Checks, SecuritiesCash, foreign currency, bank checks, stocks, bondsExplosives / Flammable ItemsFireworks, lighters, spray cans, ammunitionDrugs / Controlled MedicationsNarcotics, stimulants, prescription drugs (without prescription)Weapons / Firearms / PartsGuns, bullets, gun barrels, gun racks, knivesLive Animals / InsectsPets, insects, reptiles, biological specimensHuman Body Parts / Medical SamplesBlood, tissues, organs, DNA samplesPornographic / Illegal ContentPornographic publications, obscene images, content violating local lawsCounterfeit / Imitation GoodsBranded counterfeit items, pirated goods, illegal reproductionsHazardous ChemicalsAcids, alkalis, solvents, corrosive agents, oxidizers, etc.Lithium Batteries (Partly Restricted)Standalone batteries, uninstalled batteries in devicesRadioactive MaterialsMedical isotopes, irradiation equipment, nuclear materialsIllegal Imports / ExportsProducts prohibited by government regulationsPerishable GoodsFruits, vegetables, refrigerated foods, fresh foods, etc.Commercial / Government / Military ItemsGovernment documents, military supplies, military equipmentWholesale / Bulk GoodsBulk orders, B2B bulk shipmentsHigh-Value Special Items (Limited Shipment)Cash, illegal drugs, weapons, explosives, live animals, human tissues, artworks, jewelry, precious metals, glass products, furs, leather products. Maximum declared value: $1,000 per shipment or $20 per kg (whichever is higher)Cosmetics / SpraysAlcohol-containing products restricted by air transport, nail polish, perfumes, hair products containing alcoholHealth ProductsProducts with special ingredients that do not comply with import regulations Country / RegionProhibited ItemsUSAAlcohol, tobacco, meat products, seeds, pharmaceuticalsChinaPornographic materials, gambling-related items, books, counterfeit goodsAustraliaWood products, seeds, soil, dried meat, fruitsEUFoods containing animal ingredients, uninspected plant products Important NotesTo further improve the shopping experience for users in the United States and simplify the customs clearance process, Rakufun will implement a DDP (Delivered Duty Paid) duty pre-collection policy for orders shipped to U.S. addresses. The details are as follows: Scope of ApplicationThis policy applies to all orders shipped to addresses within the United States, regardless of the shipping method selected. Duty Calculation & Collectiona)Duty calculation formula: Declared total value of goods × 15%b)Collection timing: The duty will be collected together with the international shipping fee at the time of payment. Important Notesa)Please ensure that your U.S. shipping address is accurate and complete.b)Duties are calculated based on the declared value of the items; please declare the item value truthfully.c)This policy applies only to shipments to the United States. Duty policies for other countries and regions remain unchanged.Thank you for your continued support of Rakufun. We will keep optimizing our services to provide you with a more convenient shopping experience. If you have any questions, please feel free to contact our customer support team.  It is recommended to check prohibited items for each destination using FedEx’s official tool "Global Trade Manager" before shipping.FedEx reserves the right to open packages for inspection and request supporting documents (invoice, certificate, etc.). If prohibited items are found, FedEx may return or destroy the shipment (fees are borne by the sender). Prohibited items are not eligible for any refund of shipping fees or compensation.Even if some items are not on the FedEx list, if they are prohibited by the destination country’s customs, FedEx will not accept the shipment.   

Dear Rakufun Members,According to the latest notice from Japan Post, starting from Tuesday, November 18, 2025, international parcel delivery services to Canada will be resumed.During the initial stage of service resumption, delivery times may be delayed due to the need to process previously backlogged packages. We recommend allowing extra shipping time for your parcels and planning ahead accordingly.We understand the inconvenience this may cause and sincerely apologize for it.Thank you for your understanding and continued support. We will keep monitoring the situation and provide timely updates.

Dear Users, Rakufun’s Chiba warehouse has successfully applied for an exclusive postal code: [270-2286]. This exclusive postal code was granted by Japan Post as a recognition of Rakufun’s long-term, friendly, and in-depth cooperation, and it also represents our gratitude to all members who have continuously supported Rakufun.What are the benefits of using the exclusive postal code?①Reduced risk of lost packagesAs long as the written address and the exclusive postal code do not conflict, delivery companies such as Japan Post, Sagawa, and Yamato will prioritize the postal code. Even if sellers or merchants occasionally provide incomplete written addresses, packages can still be delivered to our warehouse based on the exclusive postal code, thus lowering the risk of lost packages.②Faster delivery speedUsing the exclusive postal code allows Japan Post, Sagawa, Yamato, and other carriers to sort and route shipments more efficiently, ensuring faster delivery to our warehouse. This enables us to process and stock your packages earlier. Please note: the existing postal code [270-2231] remains valid. However, we recommend updating the postal code in your shopping site delivery address to the new exclusive code [270-2286] for better service.

Dear Rakufun Users, According to the Presidential Order issued by the U.S. government on July 30, 2025, which terminates the De Minimis exemption for all countries, starting from August 29, 2025 (Friday), all consumer goods imported into the United States will no longer enjoy duty-free treatment and will be subject to applicable customs duties. Please find the details below: 1. Japan Post to the U.S.Effective from August 27, 2025 (Wednesday), the following Japan post shipments (AIR, SEA, and EMS items) destined for the United States will be temporarily suspended.  2. DHL Shipments to the U.S.Starting from 12:01 AM (EST), August 29, 2025, shipments to the U.S. via DHL will no longer qualify for De Minimis:①Shipments valued at USD 800 or below must pay all applicable duties according to the Harmonized Tariff Schedule of the United States (HTSUS), including but not limited to general duties, IEEPA duties, and other applicable tariffs.②For shipments valued at USD 2,500 or below, the simplified clearance policy remains unchanged for now. However, since policy details are still uncertain, we will promptly update you if new official announcements are released. ReminderPlease make shipping and cost arrangements in advance to avoid clearance delays caused by these policy changes.[September 1, 2025 Update]Starting from August 27 (Wednesday), Japan Post destined for the United States have been suspended.Rakufun parcels shipped before 16:00 (JST) on September 1 will be dispatched as usual. For any shipments to the U.S. after this time, we recommend choosing the DHL route. Thank you for your cooperation.If you have any questions, please contact our online customer service via the official Rakufun website. Thank you for your understanding and continued support!

Dear Rakufun users, Recently, NETSEA found that some users maliciously exploited event benefits via illegal means and third-party brushing, harming legitimate users' rights and platform fairness. To safeguard the platform order and users' rights, we adjust the event rules: 1. From April 29, 2025, all new user welfare activities in the Rakufun x NETSEA event will be suspended, including new user registration coupons and in-site gift packages. 2. NETSEA will revoke the coupon eligibility of rule-breaking users, and Rakufun will cancel the international freight coupon rights accordingly. Notes: 1. New NETSEA users who registered before 13:00 on April 28, 2025, and completed their first order on the same day can still participate and enjoy all benefits. 2. Users who registered and passed the review before April 15 will receive coupons as originally scheduled. Examples: 1) New users registering on April 26 and ordering on April 28 are eligible. 2) Users registering at 12:59 on April 28 and ordering by 23:59 on the same day are eligible. 3) Users registering at 13:01 on April 28 are ineligible. 4) Users registering on April 14 are eligible. The resumption time of the NETSEA platform event will be announced later. Thank you for your understanding.

Activity Time March 28, 2025 16:00-March 31, 2025 15:59(UTC) Activity Contents By placing an order on the shopping sites in Rakufun, you can enjoy the following offers:1. Rakuma/Amazon JP/JDirectItems Fleamarket/Rakuten/Animate/Zozotown/Magi/Lashinbang/Amnibus/Surugaya ①400 JPY OFF for Orders over 5,000 JPYNo limit to the number of times you can receive and use the offer!②1,300 JPY OFF for Orders over 15,000 JPYNo limit to the number of times you can receive and use the offer! ③3,000 JPY OFF for Orders over 30,000 JPYNo limit to the number of times you can receive and use the offer!2. Rakufun Global 10% OFF for Orders over 3,000 JPYNo limit to the number of times you can receive and use the offer!After the activity starts, go to the Rakufun app or website and click ‘Coupon Center’ at the bottom of the homepage to get your coupons. Link to the Rakufun website:http://mall.rakufun.com/ Coupon Rules ①The above coupon is only applicable to the order checkout when purchasing products, and cannot be converted to cash or used on other sites. ②Each order is limited to one coupon, can not be stacked use. ③If you forget to choose to use the coupon at the time of payment, you will not be able to reissue or make any subsequent processing. ④When an order contains multiple items, the coupon will reduce the amount proportionally. If one of the items is canceled, the actual amount paid for the item and the points used will be refunded (the coupon amount is non-refundable). ⑤When there is only one item in an order, if the item is canceled, the actual amount paid for the item, the points used and the coupon used will be refunded. ⑥Coupons will only be issued and used within the corresponding activity period, and will expire after the expiry date. ⑦If the order is refunded outside the activity period, the coupon will be invalid and cannot be used. ⑧If the platform determines that the registration or shopping behaviour is improper, it will not be counted as the object of sending and using the coupon. Notices ①The user to participate in the coupon activity is deemed to agree and comply with the rules of the activity, including compliance with the principle of fairness of the activity and the provisions of the coupon shall not be abused. ②In the process of obtaining and using coupons, if the user appears to be in violation of the rules (including but not limited to cheating to receive, malicious cashing out, false transactions and other acts), once found will cancel the qualification of the offending user to obtain, and has the right to revoke the offending transaction, recover all coupons (including used and unused coupons), to ensure that the activity of the fairness. Serious cases will be frozen accounts, and users will not be able to participate in any activities during the freezing period. ③The platform reserves the right to make changes to the activity rules according to the actual situation of the activity, and any changes will be announced on the activity page. ④In order to ensure that you can order smoothly, please try to avoid placing orders at the beginning and end of the activity, in order to prevent traffic peaks affect the order. ⑤To avoid congestion caused by purchasing orders being processed sequentially during peak activity periods, which may result in orders not being processed instantly, we recommend that you try to avoid making purchases at the beginning and end of the event. ⑥The right to explain the details of the activity belongs to Rakufun.

Activity Time March 28, 2025 16:00-March 29, 2025 15:59(UTC) Activity Contents By placing an order on Mercari in Rakufun, you can enjoy the following offers: Mercari12% OFF for Orders over 5,000 JPY During the activity period, you can receive an additional 12% off no min-spend coupon when you place a single order with a product amount of 5,000 JPY or more (excluding shipping and payment handling fees).Up to 20,000 JPY off a single order! No limit to the number of times you can receive the offer!After the activity starts, go to the Rakufun app or website and click ‘Coupon Center’ at the bottom of the homepage to get your coupons. Link to the Rakufun website:http://mall.rakufun.com/ Coupon Rules ①The above coupon is only applicable to the order checkout when purchasing products, and cannot be converted to cash or used on other sites. ②Each order is limited to one coupon, can not be stacked use. ③If you forget to choose to use the coupon at the time of payment, you will not be able to reissue or make any subsequent processing. ④When an order contains multiple items, the coupon will reduce the amount proportionally. If one of the items is canceled, the actual amount paid for the item and the points used will be refunded (the coupon amount is non-refundable). ⑤When there is only one item in an order, if the item is canceled, the actual amount paid for the item, the points used and the coupon used will be refunded. ⑥Coupons will only be issued and used within the corresponding activity period, and will expire after the expiry date. ⑦If the order is refunded outside the activity period, the coupon will be invalid and cannot be used. ⑧If the platform determines that the registration or shopping behaviour is improper, it will not be counted as the object of sending and using the coupon. Notices ①The user to participate in the coupon activity is deemed to agree and comply with the rules of the activity, including compliance with the principle of fairness of the activity and the provisions of the coupon shall not be abused. ②In the process of obtaining and using coupons, if the user appears to be in violation of the rules (including but not limited to cheating to receive, malicious cashing out, false transactions and other acts), once found will cancel the qualification of the offending user to obtain, and has the right to revoke the offending transaction, recover all coupons (including used and unused coupons), to ensure that the activity of the fairness. Serious cases will be frozen accounts, and users will not be able to participate in any activities during the freezing period. ③The platform reserves the right to make changes to the activity rules according to the actual situation of the activity, and any changes will be announced on the activity page. ④In order to ensure that you can order smoothly, please try to avoid placing orders at the beginning and end of the activity, in order to prevent traffic peaks affect the order. ⑤To avoid congestion caused by purchasing orders being processed sequentially during peak activity periods, which may result in orders not being processed instantly, we recommend that you try to avoid making purchases at the beginning and end of the event. ⑥The right to explain the details of the activity belongs to Rakufun.

    Recently, we have noticed that some customers have reported unauthorized charges on their credit cards, with the charge party shown as "leyifan". Here, Rakufun solemnly declares that this is by no means the operation of our website or shopping platform. Preliminary investigations show that some criminals have obtained the credit card information of some customers through unknown means and used this information for unauthorized purchases.    If you encounter such a situation, please immediately contact your credit card issuing company and request it to conduct an investigation to protect your legitimate rights and interests. At the same time, Rakufun has initiated the investigation of the customer information involved in this unauthorized charge incident. Once the relevant accounts are identified, they will be immediately blocked to prevent further losses.    Rakufun is always committed to providing users with a safe and reliable shopping environment. We deeply apologize for the inconvenience caused by this incident. We will continuously strengthen security measures to ensure the security of user information.

Activity Time March 25, 2025 16:00-March 28, 2025 15:59(UTC) Activity Contents By placing an order on Mercari in Rakufun, you can enjoy the following offers: Mercari ①700 JPY OFF for Orders over 8,000 JPYNo limit to the number of times you can receive and use the offer!②3,000 JPY OFF for Orders over 30,000 JPYNo limit to the number of times you can receive and use the offer!③Get Additional 15% OFF! From March 26 16:00 to March 28 15:59, you can receive an additional 15% off no min-spend coupon when you place a single order with a product amount of 5,000 JPY or more (excluding shipping and payment handling fees). Up to 20,000 JPY off a single order! No limit to the number of times you can receive the offer!You could only use the 15% OFF coupon from March 28 16:00 to March 29 15:59 (UTC).After the activity starts, go to the Rakufun app or website and click ‘Coupon Center’ at the bottom of the homepage to get your coupons. Link to the Rakufun website:http://mall.rakufun.com/ Coupon Rules ①The above coupon is only applicable to the order checkout when purchasing products, and cannot be converted to cash or used on other sites. ②Each order is limited to one coupon, can not be stacked use. ③If you forget to choose to use the coupon at the time of payment, you will not be able to reissue or make any subsequent processing. ④When an order contains multiple items, the coupon will reduce the amount proportionally. If one of the items is canceled, the actual amount paid for the item and the points used will be refunded (the coupon amount is non-refundable). ⑤When there is only one item in an order, if the item is canceled, the actual amount paid for the item, the points used and the coupon used will be refunded. ⑥Coupons will only be issued and used within the corresponding activity period, and will expire after the expiry date. ⑦If the order is refunded outside the activity period, the coupon will be invalid and cannot be used. ⑧If the platform determines that the registration or shopping behaviour is improper, it will not be counted as the object of sending and using the coupon. Notices ①The user to participate in the coupon activity is deemed to agree and comply with the rules of the activity, including compliance with the principle of fairness of the activity and the provisions of the coupon shall not be abused. ②In the process of obtaining and using coupons, if the user appears to be in violation of the rules (including but not limited to cheating to receive, malicious cashing out, false transactions and other acts), once found will cancel the qualification of the offending user to obtain, and has the right to revoke the offending transaction, recover all coupons (including used and unused coupons), to ensure that the activity of the fairness. Serious cases will be frozen accounts, and users will not be able to participate in any activities during the freezing period. ③The platform reserves the right to make changes to the activity rules according to the actual situation of the activity, and any changes will be announced on the activity page. ④In order to ensure that you can order smoothly, please try to avoid placing orders at the beginning and end of the activity, in order to prevent traffic peaks affect the order. ⑤To avoid congestion caused by purchasing orders being processed sequentially during peak activity periods, which may result in orders not being processed instantly, we recommend that you try to avoid making purchases at the beginning and end of the event. ⑥The right to explain the details of the activity belongs to Rakufun.