Thank you for your continued support and trust.  

We apologize for the delay in optional service, package consolidation and package registeration due to the warehouse expansion work last Saturday and Sunday (16-17 December). Processing time is expected to be around 5 working days at the moment. We have arranged an additional manpower and overtime work to complete the processing of each service as soon as possible. However, we recognize that our current operational efficiency is far from fulfilling members' expectations. In order to make up for the inconvenience caused, we have decided to offer the following compensation: 

 1. For the delivery request submitted from 12 Dec 2023, if the value-added service is delayed for more than 5 working days, the system will automatically add 300 compensation points (it's worth 300JPY) to your account when your package is on "Paid" status. The points can be redeemed for coupons to offset the cost when you make the next payment. 

2. If the value-added service is delayed for more than 5 days and additional storage costs are incurred when the package is on "Waiting for payment" status, please contact our customer service team. We will waive the cost for you accordingly. 

Please contact our customer service team if you have any questions or need help. Thank you for your kind understanding and patience again.

【Japanese New Year holiday 30 Dec 2023 - 2 Jan 2024, does not count towards the value-added delay standard】