When the merchant of the goods you ordered does not accept overseas credit cards, or only provides cash on delivery service. We can apply for Cash On Delivery service for you. (This service only supports Tokyo warehouse) Details: (Updated on April 8, 2022) 1. Please contact customer service 1 working day in advance to apply. When applying, please provide a screenshot of your purchase receipt and confirm the goods you purchased with the customer service. The package problems caused by not informing in advance shall be borne by the member. 2. After the goods are shipped, please provide your express number to the customer service, otherwise the package may not be signed. 3. This service requires advance payment. After confirming that your payment has been received, the warehouse will receive the goods. This service provides the following payment methods: 1) If you contact customer service online to apply for payment, the payment fee is: order amount + 500 yen service fee + 5% payment channel fee of the payment amount. 2) If you use bank transfer, the payment fee is: payment amount + 500 yen service fee + 5% payment channel fee + 880 yen remittance fee. 3) If you pay at a convenience store, the payment fee is: payment amount + 500 yen service fee + 5% payment channel fee + 165 yen convenience store transfer fee. 4. This service is not a purchase agent, and the user is responsible for placing orders for the goods. 5. If you cancel this service for any reason after paying, a 500 yen service fee will be deducted. Refund method: ①Return to the original account (free within 3 months, if more than 3 months, the fee will be borne by the member); ②Your Rakufun account balance (deduct 5% payment channel fee of the payment amount); ③Other designated methods (deduct 5% payment channel fee and remittance fee of the payment amount). 6. From March 2, 2023, if the COD package is rejected due to personal reasons of the member (failure to pay the COD amount in time, etc.), and then the warehouse is requested to recall it. If the recall is successful, an additional handling fee of 300 yen/time will be charged. If the recall fails, no such fee will be paid. (Updated on March 1, 2023) Notes: 1. The COD amount must be filled in truthfully! 2. If the COD is rejected due to failure to contact customer service 1 working day in advance, and the member's account is blocked by the shopping platform, etc., resulting in the inability to continue to place orders in the future, the member will be responsible. 3. If the member's COD package is rejected more than 2 times, it will no longer be used. If the user continues to send the COD package without communication, the member's account will be blocked according to the website regulations!
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